L&L HVAC CO. Privacy Policy
Effective Date:

August 2024

At L&L HVAC CO., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

Contact Information:

Name, address, phone number, email address.

Service Information:

Details about the HVAC services you request or receive, including property details and service history.

Payment Information:

Credit card numbers, billing address, and other payment-related information.

Technical Information:

IP address, browser type, device information, and other technical data when you use our website.

Communication Data:

Records of your communications with us, including emails, phone calls, and messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services:

To schedule, perform, and manage HVAC services at your property.

To Process Payments:

To process transactions, issue invoices, and manage billing.

To Communicate with You:

To send you service-related communications, respond to inquiries, and provide customer support.

To Improve Our Services:

To understand how our services are used, improve our offerings, and enhance the customer experience.

To Comply with Legal Obligations:

To comply with applicable laws, regulations, and legal processes.

For Marketing Purposes:

To send you promotional materials, special offers, and other information about our services that may interest you (with your consent, where required by law).

3. Sharing of Information

We may share your personal information with:

Service Providers:

Third-party companies that perform services on our behalf, such as payment processing, scheduling, and customer support.

Business Partners:

Partners with whom we collaborate to offer you services, with your consent.

Legal Authorities:

When required by law or in response to legal processes, we may disclose your information to law enforcement, regulators, or other authorities.

Merger or Acquisition:

In the event of a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction:

You may request access to or correction of your personal information.

Opt-Out:

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Data Deletion:

You may request the deletion of your personal information, subject to legal or contractual obligations.

Data Portability:

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us understand how our website is used and provide you with personalized content.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

L&L HVAC Supply Co.

530 N 14th ST, Ponca City, OK,

(580) 485-5115