L&L HVAC CO. Terms of Service

Effective Date:

August 2024

Welcome to L&L HVAC CO. These Terms of Service (“Terms”) govern your access to and use of our services, including our website, customer support, and any HVAC services provided by our company. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our services.

1. Services Provided

L&L HVAC CO. provides heating, ventilation, and air conditioning (HVAC) services, including but not limited to installation, maintenance, repair, and consultation services for residential and commercial properties.

2. Appointments and Scheduling

Appointments can be scheduled via our website, phone, or in person.

You agree to provide accurate and complete information when scheduling an appointment.

L&L HVAC CO. reserves the right to reschedule or cancel appointments due to unforeseen circumstances, including but not limited to weather conditions, equipment availability, or emergencies.

3. Estimates and Pricing

All estimates provided by L&L HVAC CO. are based on the information available at the time and are subject to change based on actual conditions encountered during the service.

Prices for services are provided upfront and must be agreed upon before work begins.

Additional costs may apply if unforeseen issues arise during the service, and these will be communicated and approved before proceeding.

4. Payment Terms

Payment for services is due upon completion of the work unless otherwise agreed upon in writing.

We accept payment by cash, check, and major credit cards.

Late payments may incur additional fees, and failure to pay may result in legal action.

5. Warranties and Guarantees

L&L HVAC CO. offers a one-year warranty on parts and labor for new installations, subject to the manufacturer’s warranty terms.

Service repairs are guaranteed for [insert guarantee period, e.g., “90 days”] from the date of service.

Warranties do not cover issues arising from misuse, neglect, unauthorized modifications, or external factors beyond our control.

6. Limitation of Liability

L&L HVAC CO. is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Our maximum liability is limited to the amount paid by the customer for the specific service in question.

7. Customer Responsibilities

Customers are responsible for providing access to the property and ensuring a safe working environment.

Customers must disclose any known hazards, such as asbestos or other harmful substances, before service begins.

L&L HVAC CO. is not responsible for any damage resulting from customer-provided information or failure to disclose relevant details.

8. Cancellations and Refunds

Cancellations must be made at least 24 hours before the scheduled appointment time.

Failure to cancel within this time frame may result in a cancellation fee.

Refunds for prepaid services will be issued in accordance with our refund policy, provided the service has not yet been rendered.

9. Privacy Policy

L&L HVAC CO. is committed to protecting your privacy. We collect and use personal information in accordance with our Privacy Policy, which can be found here

10. Changes to Terms

L&L HVAC CO. reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website.

Continued use of our services after any changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oaklahoma, without regard to its conflict of law principles.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

L&L HVAC Supply Co.

530 N 14th ST, Ponca City, OK,

(580) 485-5115)